We are bridging the digital divide.
As Indiana’s first community-focused 100% fiber optic internet provider, we value the economic impact of broadband and are committed to bringing this solution to areas that may otherwise be left behind.
Access to broadband directly impacts education, medical care, the job market, economic development, and sustained infrastructure for future technologies.
FREQUENTLY ASKED QUESTIONS
I HAVE SEEN CONSTRUCTION ON MY ROAD OR AM ON THE MAINLINE ROUTE; WHEN CAN I GET SERVICE?
Fiber must be tested and equipped before being activated for customers, so newly installed fiber is not immediately ready to be installed to homes and businesses. Staying informed is critical to know when service will be immediately available in your area or the next steps to being connected.
MY AREA IS NOT COVERED BY THE MAP, WHEN WILL I GET SERVICE?
Areas not shown on the initial route will continue to be considered for expansion based on community demand. Neighborhoods that show the most engagement by joining Mainstream’s Quick Connect List with high participation will be considered for service first.
WHAT SERVICES WILL BE OFFERED?
Mainstream offers multiple residential internet speeds and voice services with unlimited usage, simplified billing, and a 100% fiber optic connection delivered directly to each residence. Speeds will start at 50 mbps and range up to 1 Gbps. Visit here to see the specific services that we offer. Business Fiber and Dedicated Fiber services will be available to small and large businesses at custom package offerings.
HOW MUCH DOES THE SERVICE COST?
Basic internet service through Mainstream currently starts at $49.95 a month with no additional fees and a locked monthly rate for the full term of the contract. For our current service offerings, visit here.
WHAT IS INCLUDED WITH THE INSTALLATION COST?
Current standard installation with Mainstream is $200.00, however during expansions into new areas, we generally offer a promotional price, or waive the installation cost entirely, be sure to ask our customer service specialists when you sign up.
During the installation, an installation technician runs a fiber cable from the mainline directly to the side of your home. Equipment is then placed, specifically, a Network Interface Device (NID) is put on the exterior of the residence, and is connected to a Wi-Fi router that is placed inside the house.
HOW RELIABLE IS THE SERVICE? IS IT AFFECTED BY WEATHER?
Fiber optic service is the most reliable type of internet service available because the cables are often on the same poles as your electrical wires, or they are buried underground, meaning that so long as you have electricity, you should have service. Typically the service is only interrupted by a true break in the cable or regular network upgrades.
WHAT SPEEDS ARE OFFERED WITH MAINSTREAM’S SERVICE?
Mainstream currently offers 2 residential fiber internet download speeds: 50mbps and 1 Gbps. Visit here for additional information on the speeds and services.
WHO PAYS FOR INSTALLATION TO MY HOME OR BUSINESS?
As part of our current partnerships and future expansions, Mainstream Fiber Networks will cover the cost of construction for installing the mainline fiber cables in your neighborhood zone. You are then responsible for the cost of installation from the mainline cable to your home, this is included in the standard installation cost.
WILL I NEED TO PURCHASE ANY EQUIPMENT?
All equipment to get the service into your home is provided by and warranted through Mainstream Fiber Networks. However, if you would like additional Wi-Fi coverage or other options, you would need to purchase separate equipment. For more information on all the services we offer, please visit here.
In order to bring fiber-optic internet to your home, Mainstream Fiber Networks uses a combination of aerial and underground installation. If you have Mainstream Fiber Network’s internet service and are about to perform a project on your property that involves digging, please call Indiana811 so we can mark our utility lines. For more information, click here.